PURCHASE, REFUNDS AND RETURN POLICY
Holy Land Olivewood accepts all major credit and debit cards (i.e. Visa, MasterCard, Discover, American Express, Diners and JCB), and PayPal.
To ensure a secure shopping experience for our customers, all of our online transactions are processed by 2CHECKOUT, a PCI Level 1 certified, global leader in online payment processing, serving 50,000 retailers in 211 markets.
Holy Land Olivewood will not ship any item unless an advance payment in full is received.
All of our products are backed up by a 100% Satisfaction Guarantee, as stipulated in the following terms and conditions:
If an item’s finish is defected (not damaged due to shipping), we will offer a replacement free of charge.
If an item is damaged due to shipping, a reimbursement claim will be filed with the carrier, who will directly refund you for the item.
If an item is no longer wanted after the purchase has been made, you may return your un-opened package, and we will provide you with a refund, minus a 15% deduction for shipping and restocking fees.