Holy Land Olivewood’s workshop is based in the ancient city of Bethlehem.
For logistical purposes, we also possess a warehouse and distribution center in Houston, Texas – USA.
We are making an effort to keep our US-based warehouse supplied with a wide variety of our products, so that we can provide rapid delivery to our customers in the western hemisphere.
When customers in North, Central and South America place an order with Holy Land Olivewood, an electronic request is sent to our US division. If the requested items are in stock, our US branch will post them to you. When this is the case, you can expect your shipment to arrive in 4-8 business days.
If an item is not available in the US, a request will be referred to our headquarters in Bethlehem, and we will ship this item directly to you from our factory. In such circumstances, an additional 5-10 business days are required to deliver the item.
Transactions for customers in Europe, Asia, Africa and Australia are processed in and shipped from Bethlehem.
All of our shipments are insured and tracked.
Holy Land Olivewood accepts all major credit and debit cards (i.e. Visa, MasterCard, Discover, American Express, Diners and JCB), and PayPal.
To ensure a secure shopping experience for our customers, all of our online transactions are processed by 2CHECKOUT, a PCI Level 1 certified, global leader in online payment processing, serving 50,000 retailers in 211 markets.
Holy Land Olivewood will not ship any item unless an advance payment in full is received.
All of our products are backed up by a 100% Satisfaction Guarantee, as stipulated in the following terms and conditions:
If an item’s finish is defected (not damaged due to shipping), we will offer a replacement free of charge.
If an item is damaged due to shipping, a reimbursement claim will be filed with the carrier, who will directly refund you for the item.
If an item is no longer wanted after the purchase has been made, you may return your un-opened package, and we will provide you with a refund, minus a 15% deduction for shipping and restocking fees.
Holy Land Olivewood, LLC 410 Manger Street Bethlehem, Holy Land Tel. +972.52.888.8493
Holy Land Olivewood, LLC Cedar Crossing Industrial Park Houston, Texas – USA 77002 Tel. +1.281.509.9902